Solart
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Enhancing Security Through Two-Factor Authentication
Designing a secure and frictionless 2FA experience for 25M Jotform users
As a product designer in Jotform's Enterprise Division, I led the design and rollout of a platform-wide Two-Factor Authentication (2FA) feature—addressing 2,000+ user requests and fulfilling enterprise-grade security needs without compromising usability.
The Challenge
Our goal was to improve account security with an additional layer of authentication—without creating friction or drop-off in user experience. We needed a solution that served both our individual (B2C) users and our enterprise clients with scalable and customizable options.
